Why Comcast Sucks! (It's not what you think.) A.K.A., Why you couldn't read my blog last week.

cuwin.net appears to be down still.  

Grrrrrrrr... I'll have folks check it out!

I'm a TV subscriber. Comcast took the contract in this small NE town 10 years ago. When they first took over, everything was great, then they started taking away channels. In the last 4 years they have had a rate increase every 6-8 months, and with every rate increase they reduced the number of channels available by 3-6 channels. It takes guts to increase rates and reduce service at the same time. This month was the last straw. They took away channels to add Internet bandwidth. I'm a TV subscriber, I don't care about Internet bandwidth.

Direct TV gets installed Friday. Goodbye, Comcast!

COMCAST SUCKS BIG TIME....THEY HAVE BEEN THE WORSE SERVICE PROVIDERS THAT I HAVE EVER BEEN WITH...i HAVE GAVE THEM A CALL AND TOLD THEM THAT i WOULD LIKE MY SERVICES DICONNECTED AND THE LADY I SPOKE WITH SAID THAT THE SERIVES COULD NOT BE DICONNECT UNTIL I PAYED MY BILL OF $49, i ASKED HER IF THEY COULD DISCONNECT IT AND BILL ME AND SHE SAID NO, NO...PAY THE BILL THEN I WILL PUT IN THE REQUEST FOR DISCONNECTIN AND I SAID BILL ME AND I WILL PAY ITAN SHE SAID NO YOU'VE GOT TO PA US FIRST THEN I CAN REQUEST FOR DISCONNETION SO, I SAID OK, YOU WON'T DISCONNECT IT THEN I'LL JUST KEEP MY SERVICES UNTIL MY 60 DAYS OF NO-PAYMENT OF SERVICES AND YOU CAN JUST EAT THAT BILL B/C I'M NOT PAYING IT..... I'AM IN THE PROCESS OF GETTING DIRECT TV, AND AT&T FOR PHONE SERVICE AND INTERNET AS WELL......SO TO ANYONE WITH COMCAST OR WANTING TO SWITCH TO COMCAST......DO YOURSELF A FAVOR AND DON'T DO THE SWAP.....YOU WILL HATE IT......COMCAST SUCKS!!!!

Good for you Hachi, it's consumer action like this that will eventually affect change.

I was completly bombarded with offers and finally went with internet/cable 2 for 60.00 for one year. That was five months ago, this months bill 84.32, last months bill 106.86. I never added any thing. Was told they would credit me 30.00 if I would stay , yet refused to admit or refund the over charge and accused me of ordering digital extra channels , which they could not prove, but to say why would we charge if you did not order it (argh). I have now direct tv , which I like but I have a slow internet to deal with again. But as long as Comcast stole from me I shall consider them thieves.

Since this new approach only kicks in during times of congestion, this seems like a reasonable approach. It's similar in premise to weighted fair queuing. It attempts to stop bandwidth-hogging flows from choking out smaller flows. This is very common. Every major network exercises some form of queuing and Quality of Service.

Sascha,

Comcast with little warning selectively blocked access to certain websites I frequent. I was down without my personal email for several days and had to resort to my wireless broadband card. I called their customer service and was given the run around. It's time we as consumers make these monopolies accountable for their actions!

Hi Comcast Sucks,

I agree -- we desperately need consumer protections and service level agreements for residential customers. Without standards, we will continue to see problems with service provision that detrimentally impact broadband users.

I used to work for Comcast--I bet I hate them more than you do!  You people are dead on...they don't care about you.  Why should they.  Some people are pigeon-holed into having them since they are they only provider in some service areas.  They have some services people want(faster net, on demand, good deals)...They know your gonna pay them.  As I am typing this...they are getting ready to rate increase your bill(and you have to take it since they say so).  They are spending Millions of your dollars trying to market new products(they even own cellular airspace....if they can't get home phone right do you really want cellular with them???).  You get poor service since calls are graded(ever aspect of the call from the second we answered to the end was graded...our jobs depended on it)....Ever wondered why so many calls sounded the same??? Thats it folks...to keep my job I had to piss you off. I am from the MN Twin cities call center....ALWAYS understaffed, people fired left and right, low morale, supervisors riding your butt...but not helping you, hundreds of calls in que at any given time, high pressure, poor training(even though it was a 2 month course)...I really could keep going.  This company knows they can do what they want and get away with since most people go part way with problems and then fizzle out or back down.  Go the distance...stick it to them...dont be afraid.  Call, email, snail mail, BBB....I don't care what route you take but follow it all the way through....Ranting on a website wont resolve it....You have to carry out all the way.  They need to fall, be brought to the low level they so deserve.  They want more and more money, but take more and more away!!  Don't let them do it.  And please understand the reps don't want to be jerks(comcast wires them that way).  I was the worlds sweetest person till Comcast...now I am a huge b***h.  You call to complain...get in line...i just talked to 40 other people with the same problem...I had my butt chewed, was sworn at and degreaged, threatned(all by customers before you)...and you think I will do backflips to help??  I had to put on DEPRESSION meds because of that job!!!  Most people in their call centers are ON depression meds---Please go to other provideres, disconnect, do whatever you need to do to show them that people won't take it anymore.  You deserve better and Comcast doesn't agree.  Force them down the tube.  You owe it to yourself to be happy, not miserable with bad service, poor customer service(i really do apologize for the reps), anxiety over what they are gonna do next, and freedom from insanely high prices(when the service isn't even close to worth it).....take the next step and go to a provider that will help...not hurt you.  Sorry for the mile long post...but I am so sick of that company and want people to do something about it. 

Ugh, That's terrible. That's one of the huge drawbacks of living in the midwest area, there really isn't a lot of competition with the big cable / internet companies. In New York, there are literally dozens of broadbands providers, so they have to serve their customers otherwise they lose them. I've heard of horrible things about Comcast lately, and never plan on using them.

They shut down the internet services without a warning? That's terrible. I couldn't imagine living in that area...

I hate comcast to, not only are they unreliable, they're slower than all the other broadband providers in my area. I used to have them, but I switched to FIOS. I HATE Comcast.

i am currently a comcast worker and i gotta tell you i wouldnot have them if they werenot for free to me. Seriously, this company really really sucks. It advertises 29.99 for 2 years for new customers yet they have nothing for good old loyal customers. I have been yell at all goddamn week long because customers want the 29.99 advertised promo and i cannot apply it!!! And come on 49.99 for a tech going to your house because comcast's box is not working?? that is bullshit!!! and of course i cannot apply the credit because i would loose my job and i get yelled at and insulted!! NEVER GET COMCAST!!!

If you ask me Boingo sucks. I was pissed too, they did the same thing to me and refused to refund the extra charges. I live in FL, but Bogus Boingo Wireless is based in South Santa Monica, California. I wrote the attorney general there and asked him to investigate Boingo business practices. I have also filed a complaint with the FL state attorney and the CA Better Business Bureau. That is not all, I am on a mission. I bought ihateboingoDOTcom I am currently working on the website. Boingo needs to be exposed, they are conducting the same business practices that Blockbuster had attempted and looked where it took Blockbuster. If you do a search online, you’ll see people complaining about fraudulent charges from all over the world. They will give you access alright as long as you give them unlimited access to your bank account. Here is my story

I was on vacation flying from ATL (Atlanta) to CDG (France). Since I was going to arrive to France late, I needed to contact my hotel and the car rental agency to let them know that I would arrive late. Unfortunately I had no way to call, my only option was through the Internet. When I fired up my browser, one of the option was Boingo - Bogus. I thought I sign up for just a month – a month later I was charged for another month. When I called to cancel the service, I was on hold for almost half hour. When I finally reached someone from customer service, she was very unhappy with me because I was canceling the service. The last monthly charge was on 6-15-09. I had sent an email to them instructing them to cancel the account and refund the $9.95. I got an email back saying please call customer service to cancel. To make a long story short customer service failed to refund me the $9.95 even though I have only used their service once. Boingo just made the biggest mistake because I will let the world know how sucks their service is. I enjoy demolishing greedy companies like Boingo. I was a big advocate when Blockbuster decided to sell movies to customers if they didn’t return them without making customers aware of the charge beforehand – that has resulted blockbustervictimsDOTcom . I predict that Boingo will go out of business pretty soon if they continue on this path. The service itself is a mith, they are doing the same greedy things that several companies have tried and continue to do until someone like Math and others say enough is enough. It’s good that they monitor blogs, but I don’t think they’ll be able to keep up – soon the internet will be flooded with hating Boingo Wireless website and I’ll be the first one to put one up and report them. Bogus Boingo, you are in for a fight – see you on ihateboingoDOTcom and how about Bogusboingo.com GREED MY FRIEND, IT WILL TAKE YOU NOWHERE

A CLASS ACTION LAWSUIT IS NEXT - LOOKING FOR A LAWYER THAT WILL TAKE THE CASE